FAQ

With over 100 years of experience under its belt, Gray Line encompasses a tight-knit, ever growing group of entrepreneurs, colleagues and friends that have each made it their livelihood to create one of a kind travel experiences. Operating under one name and the world-famous, blue diamond brand, Gray Line serves over 700 locations on six continents. By choosing Gray Line you ensure that you have the best of the best at your service.

Also, when you buy your tour, transfer or activity from us, you are dealing direct. We have offices and agents on the ground in the destination you're traveling to. We are at your disposal should you have any questions or need to make a change. And, with the power of the worldwide Gray Line organization behind you, you have our world-famous customer service guarantee that you'll either have a great experience or we'll make it right.

All of our tours and activities are available for sale once you arrive in your destination - that's the good news. The bad news is that most of our tours are in high demand, so we may be sold ourt once you get there. To get the best possible deal and avoid the disappointment of not getting the right tour at the right time for the right price, we suggest booking well before you leave home.

Upon completing your booking, you will receive an electronic ticket ready to print. You will also receive an email with your ticket attached in case you'd like to print it later.

Our local office's phone/email details are listed in the right column of your electronic ticket (emailed to you at the time of booking). Redemption instructions are also printed in the right column of each ticket. Your booking is considered confirmed the moment it is made so the purpose of this contact is to make sure we have all the information required to complete your booking such as hotel name (if pick-up is included) and that no issues have arisen that would require alternate plans such as national strikes, weather hazards, unexpected road closures, etc. Not all bookings require confirmation. Please follow the redemption instructions provided on your ticket.

Because we own and operate all of our tours, we're more than happy to accommodate you for a different day or time - as long as we have availability. The best way to make a change is to contact our team in the destination you're traveling to. You'll find the contact information on your tour or activitiy voucher. If you need any additional help, feel free  to call or email us using the details found on the Contact Us page.

In most cases, if you buy something from us and then change your mind, no problem. We're happy to refund your pre-booked tour or activity, less a 10% service fee, as long as you let us know 48 hours in advance of your departure date. We do have some tickets that are 100% non-refundable once booked. This mostly applies to some of our rail journeys, products that include a hotel stay or some high-demand activities. If a product is non-refundable, we'll clearly note it as part of the tour description.

If you have an emergency and absolutely can't travel on the date you originally planned your trip, let us know and we'll do everything we can to work with you.

You have clients that want to see the world. We have a tour, activity or other fun experience to make their trip something to remember. So, let's work together to provide the very best experience possible. All you need to do is register with us and book a great trip for your client. We'll do the rest, including paying you commission on each sale made via our web sites. To get started, all you need to do is register. CLICK HERE and we'll be on our way to making the world a better place - one tour at a time.