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Misleading, thought we would be on an "upper deck" bus. Instead it was a regular bus whose windows were dirty and you could hardly see anything or get pictures
Reply From Gray Line:
We're sorry to hear that you were misled on this tour description. We do not state anywhere on our webpage that this takes place on a double decker bus, but perhaps the usage of the term 'Panoramic' was what caused a bit of confusion. We use it to reference the wide and total view of Chicago that's presented on this experience! We'll certainly look into editing our webpage to make the information more clear and concise about how one will be transferred throughout Chicago. We are also upset to hear that the cleanliness of the bus is not up to the standards we put in place for our tours around the world--for this, we certainly do wish to apologize, and will send a friendly reminder to our offices in Illinois letting them know your thoughts.
-The Gray Line Team
Sep 06 2016
Tour was supposed to last 2 hours and include a 20 minute stop at Lincoln Park Conservatory.Tour lasted 80 minutes and did not stop at Lincoln Park.Tour departed 20 minutes late and still arrived back 20 minutes early, so there was no excuse for omitting the advertised stop.Driver was more interested in pointing out places to eat and all the taverns, than pointing out places of interest and historical information about Chicago.Very dissapointing.
Reply From Gray Line:
We're sorry to hear about these time management issues that occurred during your tour in Chicago. We agree that if we state a tour duration is 2 hours, we should honor our customers who took time out of their holiday schedule and give them a the duration they paid for. From the Gray Line Worldwide Office, we're sorry to hear that this wasn't the case. We'll be touching base with our Chicago Team regarding your review and making sure this type of thing isn't a common trend. Again, thank you for bringing this to our attention.
Sep 02 2016
The ticket women raised her voice and start shouting at me because she wasn't there when we came to verify our tickets we waited 25 minutes for her to return. I told her you don't need to be all ignorant and raise your voice this is your job. After that she was fine. It was not a two hour tour it was a 1 1/2 hour tour. The bus driver Antwan I think was his name on August 31 at 1:30 was so funny made everyone laugh. The bus was clean and comfortable. You couldn't see out the window behind the driver because it was full of water and condensation. You should fix that. I would recommend this tour to anyone,
This is the tour for those looking to experience the vitality and excitement of Chicago! You’ll drive through Chicago’s main business section, one of the busiest financial centers in the world. You’ll tour the famous "Loop" and State Street - the great street where Chicago’s fame began. Next, travel by the striking Richard J. Daley Plaza with its acknowledged masterpiece, the Pablo Picasso sculpture, created specifically for Chicago. You will take a ride on Wacker Drive, the double-decked thoroughfare that winds its way under the city. Also journey over the Chicago River, which flows backwards due to one of the world’s greatest engineering feats.
On this tour you’ll see the famous white Wrigley Building that announces the beginning of the Magnificent Mile, and Michigan Avenue where Chicago’s most exclusive stores exhibit their wares. You’ll see Chicago’s elegant seven-level shopping complex, the renowned Water Tower Place, alongside one of the tallest buildings in the world, the John Hancock Center. You will also travel through Lincoln Park, a thousand acres of greenery, lagoons, flowers, and zoo. You’ll see Wrigley Field - the home of the Cubs (visits not on game days), the Botanical Gardens, Chicago Historical Society, Newberry Reference Library, and an Indian Totem Pole. Also, enjoy a twenty minute stop at the Lincoln Park Conservatory.
If you're looking for a day of adventure in Chicago, then this is the tour for you!
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