Gray Line Travel Agent Program

Partner with the global leader in sightseeing and tours since 1910!

Welcome Agents! You've come to the right place!

Here at Gray Line we love our travel agents and can't wait to have you join our esteemed group! Simply complete the registration form and we will confirm your acceptance within 1 business day.

Please note, you must be an accredited travel agent with an affiliation such as ARC, IATA, IATAN, CLIA or TRUE in order to register on our site. Be sure to enter the full office address associated with your accreditation. We are unable to verify registrations without this information. By registering with us, you are agreeing to the terms and conditions of our site(s).

Exciting Changes to our Commissions Program

Travel agent commissions are provided in the form of an instant 10% off the sale price on the date of booking. Therefore we suggest using an agency credit card. Commissions are not provided in the form of a check or any other post-travel payment method. If you choose to use a customer's credit card to book, their credit card will be charged 90% of the total retail cost. To receive a commission via this method, you will need to separately add any desired commissions into your service fee to the client.

Important Changes on New Website

Commission Distribution
Travel Agent commissions are provided in the form of an instant 10% removed from the total booking value. To receive your commission, you must use your travel agency credit card to complete each transaction and bill the client at the pre-commission rate. You may alternately charge the client's credit card at 90% and separately add any desired commissions into your service fee to the client. 

New Agent Back-end
You can now view all past bookings and request modifications or refunds directly from your log-in. You may access your agent back-end by selecting the option "My control panel to check bookings/statistics" on the log-in screen.

TourCMS Marketplace
Because the new is powered by TourCMS, you also have the ability to connect not only to all global Gray Line locations, but also to any other specialty tour operators or travel companies. It's as easy as requesting a connection and receiving confirmation. 

Travel Agent FAQ

I used to be registered, but can’t remember my username, can you look it up for me?

In switching to our new, exciting website you will need to re-register your agent account. If you are already registered on our new site, you will receive a notice to reset your password, but if it is your first time visiting our new site you will set up your Agent Account. Upon registering your new account we will approve your agency credentials within 1-2 business days and will then issue an email verification that includes a link to set your password. At this time you will be able to begin booking our fine excursions throughout the world for your clients.

I forgot my password, can you send it to me?

You may retrieve your password by selecting the FORGOT YOUR PASSWORD link just below the Login button in the Agent Login screen. For security purposes we cannot access your password, but can send you a link to reset it after you submit your email username.

Can you book my client’s tours or transfers over the phone?

We are happy to offer any support over the phone; however, to be eligible for your agent’s commission, you must book your client’s tours through the agent portal on our website. This will ensure that the prices of the tours reflect the 10% discount off the retail rate and allow you to collect your commissions. Any tours booked over the phone are not commissionable.

We don’t have an agency credit card or process credit cards in-house. Can we request our commissions payment via check?

We no longer issue any commissions from Gray Line. If you do not have an Agency Credit card you may charge the customer’s card for their Gray Line tours; however, you will need to directly collect your commissions from your client in whatever form is most convenient for your agency. So, if you do not process credit cards in-house, you may accept payment from your customer in cash, check, or whatever method works for you and your client. 

If I am using my agency credit card to pay for the tour, whose name do I enter under Personal Details?

Once you have selected your client’s packages and are ready to checkout you may enter your client’s name under Personal Details. You will strictly enter your agency credit card information in the Billing Address section and then when asked for the specific card information in Payment Details.

When I purchase a tour for my clients, do I receive a confirmation email as well?

A confirmation email will only be sent to the email address entered in the Personal Details section of the purchase page. If you prefer to receive this email, please enter your agency email address. You will then be able to forward this on to your clients. Otherwise you may view previous bookings in your agent control panel which you can access by logging in as an agent and selecting “My control panel to check bookings/statistics” at log in.

Is the voucher the only document I need to print for my clients to take with them?

Yes, upon booking our Gray Line tours an email will be sent to the address associated with the reservation. This confirmation email includes a link to your client’s vouchers for the tours. The vouchers must be printed and presented at the time of the tour. They also contain vital information including detailed tour information as well as the direct contact information for our local expert at your client’s destination.

My client will not have a phone with them to call and confirm their tours. How can they re-confirm their tours when on vacation?

We understand that travelers are busy…well, busy traveling and exploring. We recommend a general time frame to contact the local office to verify their tours; however if your clients cannot access a phone or email 24-72-hours prior to their trip, as indicated on their voucher, they may call our local office in their destination prior to this window. This may be before they embark on their trip and is to confirm their arrangements to ensure they are on the same page with the local expert and all set for travel.

How can I view the bookings I have made?

You may view all the bookings you have made with Gray Line through our website by logging into the agent portal and specifically selecting the location “My control panel to check bookings/statistics” at log in. Here you may track your purchases for clients throughout the world. 


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