Best of Manhattan Experience - Downtown
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The Manhattan Experience - 6 Hour Tour Of NYC by Allie_Caulfield
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The Manhattan Experience - 6 Hour Tour Of NYC

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overview

WHY YOU SHOULD GO

See Uptown, Downtown, Little Italy, Soho, Times Square and more on this guided Manhattan bus tour while still keeping your evening plans!

Highlights

  • Times Square
  • Madison Square Garden
  • Flatiron building
  • Statue of Liberty
  • Brooklyn Bridge
  • Central Park
  • Harlem
  • Museum Mile
  • Fifth Avenue
  • Rockefeller Center
  • Empire State Building

Exclusions

  • Admissions
  • Food and beverages
  • Gratuities

reviews
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May 07 2018
YOU ABSOLUTELY MUST UPDATE THE DESCRIPTIONS OF YOUR TOURS. I spent considerable time researching all the tours available to view new York. I wanted an overview of the city so that at our leisure we would be able to revisit points of interest. I particularly wanted a "motor coach" rather than an "open air top deck" bus. I paid for the Manhattan Experience Guided "MOTOR COACH" tour which seemed to promise what I was looking for. Instead when we were directed to our bus, it was a two story open deck bus with just a partial cover on top and the bottom level had very poor visibility from the seats. This particularly bus, I assume, was one of the oldest in the fleet as there were cracks in the coverings in the front window on the top and the leaks were formidable. As luck would have it, the day of our tour was the coldest and rainiest day of our time in New York. Lunch was absolutely not as described on your website, but that did not surprise me as that was noted several times in the reviews that I had read. During the day I saw many, many other tour buses which were much newer and much nicer and were actual "motor coaches". I have no complaints about our tour director and the tour did show many of the sites advertised (though not all of them). I do not understand why you don't update your tour descriptions. By not doing so, I think you leave customers feeling as if they have been ripped off or a victim of bait and switch. At the very least, update the lunch information ( lunch in Little Italy is no longer an option). I think you should also mention that the tour may be compromised by traffic. Research has shown repeatedly that if people are told in advance what to expect, they are less likely to be offended.
Reply From The Gray Line Team:
Hello,

We regret to hear about your experience with us in New York. We are committed to give each and every customer a memorable experience when they choose to tour with Gray Line. We apologize for not only the conditions of the bus, but also that the description of the tour was not accurate. We understand that this can cause an inconvenience for many of our customers and will be coordinating with our local group to ensure that the information we have is accurate. We appreciate your honest review of your experience.

-The Gray Line Team
Reply From Randi Baldwin:
Hello,

We regret to hear about your experience with us in New York. We are committed to give each and every customer a memorable experience when they choose to tour with Gray Line. We apologize for not only the conditions of the bus, but also that the description of the tour was not accurate. We understand that this can cause an inconvenience for many of our customers and will be coordinating with our local group to ensure that the information we have is accurate. We appreciate your honest review of your experience.

-The Gray Line Team
Mar 14 2018
Same as above. Good tour for the money.
Feb 27 2018
Tour guide did not speak clearly, points of reference in the city were of people only interesting to people over age of 55. website listed several visitor centers, but you have to go to main center to activate any online purchase, making you use other transpotation arrangements after assuring that hop on hop off location is near where we were staying. Will not use this company in NYC again. I thought the name of the company meant something since we were pleased with this company in many other cities. Sister company has hop on hop off locations similar, is cheaper and easier to activate. Drivers were the only employees that met our expectations.
Dec 18 2017
Lots of sights includes into tour!
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itinerary

ITINERARY

The "Best of" Manhattan Experience is a shortened version of our Manhattan Experience tour, designed for a full day of NYC touring, but won't overlap with evening plans.

This 6-hour tour will take you through the island of Manhattan from top to bottom, as your guide provides interesting narration along the way and walks you through each exploration stop.

You'll get to visit Times Square, Madison Square Garden, Flatiron building, Greenwich Village, SoHo, Little Italy, Battery Park, Statue of Liberty, Ellis Island, Brooklyn Bridge, Central Park, Cathedral of St. John the Divine, Grant's Tomb, Harlem, Museum Mile, Fifth Avenue, Rockefeller Center, Empire State Building and more!
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